Banking App Help Centre
Learn how to use our Banking App by going through our step-by-step guides
New feature Help Guides
New feature
31 Jan 2021
Add & remove add-ons
Add useful banking products & tools to your app & remove them any time
Getting started
Getting started
1 Jun 2020
Link your bank accounts
Follow these easy steps to link your accounts to your app
Keeping your money safe
Keeping your money safe
30 Jul 2024
Supercharge your security with DigiME
Secure your Banking App profile by scanning your face to confirm your identity
Keeping your money safe
1 Oct 2021
Reverse a debit order
How to reverse recent debit orders for amounts less than R1 000
Keeping your money safe
1 Jun 2020
Unlink a device from your banking app
Old, lost or stolen cellphone or mobile device - unlink this device immediately
Keeping your money safe
2 Mar 2020
Change your daily and monthly ATM limits
Learn how to change your daily and monthly ATM withdrawal limits here on the App!
Keeping your money safe
3 Feb 2020
Change your monthly EAP limit
Learn how to change your monthly Electronic Payment (EAP) limit here on the App!
Making payments
Making payments
6 Dec 2021
Pay your traffic fines
View and pay your outstanding traffic fines on the App
Making payments
30 Sep 2020
Send a proof of payment
Need a Proof of Payment? Learn how to send one directly from your transaction history!
Making payments
1 Jun 2020
Set up scheduled payments
Learn how to schedule recurring future dated payments - it couldn’t be easier!
Making payments
16 Mar 2020
Make an immediate payment
Learn how to make an Immediate Payment to a beneficiary in a few easy steps
Making payments
16 Mar 2020
Pay multiple beneficiaries
Learn how to pay multiple beneficiaries at the same time
Making payments
16 Mar 2020
Send Instant Money to someone
Learn how to send an Instant Money voucher to someone
Making payments
16 Mar 2020
Send money overseas
Learn how to make an International payment in a few easy steps
Making payments
16 Mar 2020
Verify an account number
Learn how to verify a bank account number before you make a payment
Making payments
2 Mar 2020
Transfer money between accounts
Transfer your money from one account to another easily on the app
Making purchases
Making purchases
31 Aug 2020
Play the LOTTO
Learn how to play the lotto on the app - it is safe and convenient.
Managing your money
Managing your money
15 Nov 2023
Money Movements add-on
Get categorised views of your income and expenses and stay on top of how you manage your money
Managing your money
11 Apr 2023
My360 add-on
Track all your assets, liabilities and risk cover to view your net wealth
Managing your money
22 Mar 2023
Budget Manager add-on
Budgeting is about to get easier with our innovative Budget Manager add-on!
Managing your money
12 Sep 2022
Save & Invest add-on
Create and keep track of your money goals and investments in a few easy steps
Managing your money
1 Jul 2022
View your card PIN
Forgotten your cards PIN number? View it on your App!
Managing your money
9 May 2022
Credit Score add on
Get monthly updates of your credit score, without affecting your credit record
Managing your money
24 Sep 2021
Home Loans: Promise to Pay
Make a payment arrangement for the amount in arrears on your Home Loan account
Managing your money
18 Jan 2021
Future Payments add-on
Manage your spend by viewing your upcoming payments
Managing your money
1 Jun 2020
Manage your card
View your card details and manage your card settings here on the App
Getting to know the app
Getting to know the app
31 Jul 2024
Manage your contact details
DigiMe’d customers can manage their contact details on the App in a few easy step
Getting to know the app
31 Jul 2024
Manage your profile on the App
DigiME'd customers can view & manage their personal details in a few easy steps
Getting to know the app
31 Jul 2024
Update your tax details
DigiMe’d customers can update their tax details on the App in a few easy steps
Getting to know the app
30 Apr 2024
Switch your OTP preference
DigiMe’d customers can change the OTP preference on the App in a few easy steps
Getting to know the app
24 Jan 2024
VAF: Add Standard Bank VAF as a beneficiary
Pay your vehicle loan directly on the App by adding VAF as a pre-defined beneficiary
Getting to know the app
14 Sep 2023
Internet Banking login with push notification
Access Internet Banking with your mobile device using push notifications
Getting to know the app
21 Jul 2023
UCount Rewards add-on
Make every swipe count! Earn amazing rewards simply for banking with us.
Getting to know the app
8 Jul 2023
Need your IT3(b) Tax certificate?
Safely access your IT3(b) Income tax certificate on the App!
Getting to know the app
17 Apr 2023
Sign into internet banking using the app
Learn how to safely sign in to internet banking using your banking app
Getting to know the app
14 Oct 2022
VAF: Apply for Vehicle Finance
Looking to finance a new ride? Apply now in a few quick & easy steps!
Getting to know the app
27 Sep 2021
Edit your account views
Hide or show your accounts or balances and edit your account nickname
Getting to know the app
1 Jun 2021
Get a Flexible Funeral Plan quote
Tailor your funeral plan cover to meet your needs, when faced with a life-changing event
Getting to know the app
30 Apr 2021
VAF: Remove a blank VAF account tile
Remove a blank VAF account tile from your dashboard in a few easy steps!
Getting to know the app
31 Jan 2021
Rate and review Add-ons
Share your experience of an add-on by rating & reviewing it
Getting to know the app
1 Dec 2020
VAF: Get a vehicle cross border letter
Driving across the border? Need a letter?
Getting to know the app
1 Dec 2020
VAF: Settle your car loan online
Get a settlement quote. Pay-off your car loan. It is that easy!
Getting to know the app
1 Jun 2020
Get your bank account documents
Learn how to get your stamped statements & bank confirmation letters on the App!
Getting to know the app
3 Feb 2020
Repeat your prepaid purchases
Buy data, airtime and SMS bundles more quickly by selecting one of your previous prepaid purchases
Getting to know the app
3 Feb 2020
Reset a forgotten app code
Learn how to reset your app code in just a few steps
Getting to know the app
22 Nov 2021
Take a quick tour of the banking app
Your banking app has loads of useful features! Here's an overview of where to find them
Opening new accounts
Opening new accounts
23 Mar 2021
Apply for a Revolving Loan
Get access to funds without having to re-apply once you have repaid 15% of your loan amount
Opening new accounts
23 Mar 2021
Apply for a Term Loan
Get a personal loan at a fixed monthly repayment amount that suits you
Opening new accounts
22 Mar 2021
Apply for a Credit Card
Get instant access to money when you qualify for one of our credit cards