At a glance
An Africa focused, client-led and digitally enabled bank that provides comprehensive and integrated financial and related solutions to our clients as well as drive inclusive growth and sustainable development.
Where we are
We have on-the ground presence in 20 African countries, four global centres and two offshore hubs:
Africa
On-the-ground presence in 20 African countries
Our network of countries ensures we are well placed to realise the opportunities presented by Africa’s longer-term structural trends. We have the local knowledge required to operate a successful business in Africa.
International
Offices in five key centres and three offshore hubs
Our presence in, and connection with, global financial centres enables us to facilitate investment and development flows and access to international capital, to facilitate growth, diversification and development in Africa.
China-Africa corridor
Strategic partnership with Industrial and Commercial Bank of China (ICBC)
China remains Africa’s largest trading partner and an increasingly important source of foreign investment across the continent. Our strategic partnership with ICBC provides us with a unique opportunity to provide financial services to our clients operating in the China-Africa corridor.
Who we are
OUR PURPOSE
Africa is our home, we drive her growth
OUR STRATEGIC PRIORITIES
We have updated our strategic priorities to clarify what we need to do to deliver our 2025 targets. Our strategic priorities create the framework within which we work. Everything we do will further these three priorities and we have set targets against which we will track our progress.
OUR CLIMATE COMMITMENT
Climate change is an important issue with implications for Africa’s growth. As the largest bank on the continent, we have the opportunity to play a leading role in supporting a just energy transition for Africa. We are committed to net zero emissions by 2050.
Our strategic priorities
Transform
Transform client experience
We will transform client experience using digital technology, amplified by the human touch. We aim to understand our clients as deeply and empathetically as we can, and then use our human skill and digital capabilities to help meet their needs and enable them to achieve their goals.
2025 target
Average revenue growth per annum, 7% - 9%
Execute
Execute with excellence
We will execute with excellence, delivering innovative and cost-effective products and services ourselves and in partnership with others.
2025 target
Cost-to-income ratio, approaching 50%
Drive
Drive sustainable growth and value
We strive to deliver increasingly attractive returns to our shareholders and continued net positive impact in the economies and societies in which we operate.
2025 target
ROE in our target range, 17% - 20%
OUR VALUES
We believe in: Being proactive, Growing our people, Constantly raising the bar, Working in teams, Delivering to our stakeholders, Respecting each other, Serving our clients and Upholding the highest levels of integrity.
We have 3 distinct client segments to whom we provide integrated banking, investment, insurance and advisory solutions
Consumer & High-Net Worth
The Consumer & High Net Worth (CHNW) segment offers tailored and comprehensive banking, investment, insurance and beyond financial solutions. We serve clients across Sub-Saharan Africa ranging from high net-worth, affluent, and main market by enabling their daily lives throughout their life journeys.
Business & Commercial
The Business & Commercial Client (BCC) segment provides broad-based client solutions to a wide spectrum of small- and medium-sized businesses as well as large commercial enterprises. Our client coverage support extends across a wide range of industries, sectors and solutions that deliver the necessary advisory, networking and sustainability support required by our clients to enable their growth.
Corporate & Investment Banking
The Corporate & Investment Banking (CIB) client segment serves large companies (multinational, regional and domestic), governments, parastatals and institutional clients across Africa and internationally. Our clients leverage our in-depth sector and regional expertise, our specialist capabilities and our access to global capital markets for advisory, transactional, trading and funding support.